Profit by Quality／品質でもうけなさいin English

drawn & written by Isao Hirasawa Omoshirogari HOME

2. Good or bad quality is known at cost

Profit by Quality《Contents》

Prologue

�T．Way of thinking quality and cost

In Chapter 1, it spoke about the way of thinking of basic improvement. Let's talk targeted at the quality the main subject from here.

1. Company without problem cannot profit 2. Good or bad quality is known at cost

2.1 Let’s think over the meaning of quality

2.1 Let’s think over the meaning of quality 2.2 Is quality "goodness"? 2.3 If quality is good, productivity is also high. 2.4 Quality is not visible by the number of cases. 2.5 Grasp quality with cost. 2.6 Level of quality control

First, do you have such a problem in your company?

3. What is quality assurance?

�U．Way of solution quality problem

[Problem 1]

Although we have to raise the productivity and cut cost, settlement of defectives keeps us busy and we cannot advance an improvement.

4. Make problem solving efficient. 5. Shares a problem by visualization 6. Dig into, and get clue of solution 7. Don't take unprofitable measure

�V．Consultation example of quality problem

8. Consultation example of quality problem 9. Necessary way of thinking to raise level 　Epilogue

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Recommended Program

This scene is not so unique…? But to see the upper comic, don't you think it’s strange somehow? There are so many guys who stand up vacantly while saying that I’m busy… When anything happens, they always hold only the meeting. What do they intend to do henceforth? Sorting and mending are not the necessary work originally, are they…?

Don't you think it strange to say that they don’t have time to improve quality because busy, although they’re doing such a useless thing?

In fact, this is because they take the wrong meaning of quality.

What is quality?

Suppose for example a new employee ask you about this. How do you answer?

Quality is the goodness of an article or service...

Most persons answer so.

All right, let's see how it defines by the ISO standard.

... Well, it may be real intention.

No one take the trouble to carry out ISO and consult such a basic term in general.

Therefore, when asked what quality is, at most...

…only such an answer comes out.

No, this is the mistake. 　　　　Please compare. 　　　　The definition of ISO is differed from clearly.

I don’t know who said it first, 　but this answer is the belief of quality 　goes out of control freely.

If I say this is wrong, everybody will give me a questioning look in all probability.

Everybody believes that this is just the right meaning, so it’s difficult to deal with.

There you are. You look strange now?

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